Terms & Conditions

The best performing websites are those regularly updated with fresh content and current software. Frequent updates keep your website fast, secure, & Google-friendly. Content that changes more often is scored differently by search engines than content that’s modified less frequently.

Should you require large-scale design modifications (5+hrs) want to change your current template, restyle, redesign, reconfigure your entire website, or if you’ve recently re-branded and need a complete website overhaul – please complete our New Client Intake Form and we’ll work up a custom quote.

Our blocks of time are reasonably priced for small businesses/startups. Tasks are deducted from your chosen Plan using our minute-by-minute time-tracking software. If a task only requires four minutes, then only four minutes is deducted from your timesheet. No minimums, no overcharging. All completed tasks are logged in timesheet (accessible via your Client Portal)

Once a task or revision is submitted, the average turnaround time for each individual task/update/change-request is typically 1-2 business days. We are on-call to make modifications whenever you need us*. Since you’re only paying for the exact time it takes to complete a task, you’re saving time and money.

*We strive to reply to your messages/comments within 24 hours during our regular business hours: Mon. - Fri. 9AM - 6PM MST

We never login to your personal Squarespace or Shopify Account. Adding us as a Contributor/Admin allows us to manage & design your site within our own accounts.

➤ Squarespace Clients: Invite us as a Contributor

• Send invite to: themuddshop@gmail.com

• Permissions:  Administrator / check all (except Billing)

➤ Shopify Clients: Add us to your Staff Account

• Send invitation to: themuddshop@gmail.com

• Access: Full Permissions / Admin

• Create a bulleted list of Tasks / Change-Requests

• ALL website change-requests must be submitted in a bulleted list via email, Google Doc. or via the Submit Maintenance Request link → HERE

• We will confirm your request and complete task(s) within 1-2 business days.

• Client reviews the changes and submits a bulleted list with feedback in a timely manner.

• Your timesheet is then updated (down to the minute) after each request.

• Payment is due on the first day of your plan and is required to begin services.

• If payment is late, your Maintenance Plan will not start until payment is received.

• Invoices are automatically sent via our invoicing software.

• Accepted payment methods: All major credit and debit cards, ACH direct payments, and bank transfers via Stripe.

• We DO NOT accept personal or business checks, or phone payments.

• Receive 10% off when you pay for six (6) months upfront.

• Discounted rates are available for registered non-profit organizations (NPOs).

• Each plan cycle lasts 30 calendar days (minimum).*

• You have access to our web maintenance services for 30 calendar days.

• No commitment, contracts, or subscriptions required.

• Adjust your maintenance time (30 mins, 1 hour, etc.) based on the tasks needed at the start of a new plan cycle.

• Unused maintenance time does not roll over to the next month/plan cycle.

• Additional time beyond your plan is billed at $175/hour.

*No refunds or prorated refunds for unused maintenance time within the 30-day cycle.

After your 30-Day Plan ends, you can:

• Start a new plan for another 30 days.

• Pause, cancel, or skip—reach out when you need web maintenance again.

We value strong client-designer relationships, so you’re always welcome back—whether it’s for advice or additional website updates. Our doors are always open! themuddshop.co/web-maintenance

If you receive your design files or website links and it's not what you had in mind, firstly, remember to be kind. We will happily explain our reasoning for our design decisions, but if it's still not something you wanted, we can go back to the drawing board. Additional costs apply for restarting the project or making changes beyond the initial Project Proposal.

Life happens, and we recognize that unexpected situations can occur. Per these Terms & Conditions, you have the option to pause the project for up to three months* beginning from the date you provide us a written/email notification.

• Following the three-month period, you are required to resume the project from the point of suspension; failure to do so within this timeframe will result in the automatic cancellation of the project.

• Please be aware that the 50% deposit collected upfront functions as a "kill fee" to compensate for the work completed by the Designer up to the cancellation date. This policy is in place to ensure fair compensation for services rendered in the event of project termination.

*It's important to note that a three-month project pause does not apply to our Web Maintenance Plans, which run for 30 calendar days at a time and payment is collected upfront.

This one is simple, simply let us know (via email or within your Client Portal).

• We will either whip up a new quote and pop it on your invoice if you're happy, we’ll move forward.

• Or in the case of a Web Maintenance Plan, we’ll add the something extra your Timesheet.

• Designs/Graphics – You will receive JPEG, PNG, and ESP for your main design files, and PDF for any assets. A file type guide provided below informs you when you should use each file type. All files will remain in our Shared Dropbox or Google Drive Folder(s) for 30 calendar days following project end date. Should you need any files beyond those 30 days, an unarchiving fee will apply.

• Web/Code - Upon the launch of your website, all associated files reside exclusively within your chosen website platform (e.g., Squarespace, Shopify, Wix) and/or website host (e.g., GoDaddy, Hover, Bluehost, etc.). You retain complete ownership and control over your website, with unrestricted access to the source code and files at any given time.

• Please note that TheMuddShop does not guarantee storage or reuse of any code or code-customizations created during the course of your project.

• If you’re looking for past versions of your website we recommend searching the Wayback Machine’s Internet Archive: archive.org/web
  

• All File Types Explained In Detail

• Design/Graphics – Once final payment has been made, you will have rights to use the designs we’ve created as you please. Although, we do politely ask that you don’t change or manipulate any of the assets provided to you.

• Web/Code - Our code customizations and website layouts are designed for optimal user-experience. While you have the right to modify your website as you please, it's important to note that any alterations made independently may lead to unforeseen issues such as coding errors, usability glitches, or functionality disruptions. We advise caution and recommend reaching out to us (via our Web Maintenance Plans) for any modifications to ensure a seamless and error-free website experience. Please be aware that we cannot assume responsibility for any issues that may arise from self-editing.

  TheMuddShop requests that you acknowledge our exclusive creation of designs, code, graphics, etc. As the rightful creator, we retain the privilege to showcase these elements on our socials and website for promotional purposes. Your understanding and cooperation in recognizing our intellectual property rights are appreciated.

We pride ourselves on having a strong client-designer relationship so of course you can return at any time, whether it be for some advice or for an additional work.

Our doors are always open to:

• Start a new Web Maintenance Plan — make changes/updates to your existing website

• Start a new Web Design Project — starting a new venture/website–we’re here to help!

• Book a 1:1 Business Consultation — let us help you take your business to the next level.

We understand that life can be unpredictable, and files may occasionally go missing. If you're searching for your logo files or any designs/graphics from your project, rest assured that TheMuddShop takes file storage seriously.

• We diligently back up all your project files on our reliable external hard drives, ensuring they are safe and sound for a generous 7-year period. However, beyond this timeframe, we cannot guarantee possession.

• Should we still have your files (at any time) a reasonable unarchiving fee of $150 will apply. This fee covers the secure storage and retrieval of your files from our archives. Thank you for your understanding and cooperation regarding this policy.

Design Packages, Maintenance Plans, and Estimates are based on the information you provided us regarding project requirements. Actual costs may shift once all project elements are finalized or negotiated. Prior to any changes of cost, the client will be notified.

➤ Design Packages are offered at a flat-rate due to the clear set of deliverables

• Flat-Rate Packages require a 50% deposit upfront; this guarantees your commitment to the project and secures your spot in the design calendar. On the last day of the design project, just before launch, you'll pay the 50% remaining balance. Or 60 calendar days after the project start date, whichever comes first.

➤ Web Maintenance Plans and Month-to-Month services are billed on retainer

• Retainers & Monthly Maintenance Plans are paid in advance to secure availability in the Designer’s schedule, for a duration of time. Retainers & Maintenance Plans are discounted off our hourly rate as a benefit to you. We are paid in advance for services to be rendered.

You agree to pay all invoices within seven (7) days of receipt. If payment is not received by the eighth (8th) day, a $50 late fee will be added to your invoice. Additionally, any outstanding balance will accrue a 5.0% monthly late fee until the full amount is paid.

Life happens, and we recognize that unexpected situations can occur. Per these Terms & Conditions, you have the option to pause the project for up to three months* beginning from the date you provide us a written/email notification.

• Following the three-month period, you are required to resume the project from the point of suspension; failure to do so within this timeframe will result in the automatic cancellation of the project.

• Please be aware that the 50% deposit collected upfront functions as a "kill fee" to compensate for the work completed by the Designer up to the cancellation date. This policy is in place to ensure fair compensation for services rendered in the event of project termination.

*It's important to note that this three-month project pause does not apply to our Web Maintenance Plans, which run for 30 calendar days at a time and payment is collected upfront.